RETURNS AND EXCHANGES

You have the right to return your ordered products within 15 days of receiving the products, given that the product is unused and in its original condition. In case of exchange or return, you will pay for the return shipping. In case of a quality claim due to a damaged or faulty product, within 6 months from the purchace date, we will replace the product free of charge or refund what you have paid, including the shipping cost.

 

RETURN SHIPPING

If you need to return a product, please contact us at info@marj.gr and we will send you a return waybill. The cost for the return freight is 5 EUR within Greece, 13 EUR in Cyprus, 15 EUR in Europe, and will be deducted from the payment refund to you. Use the same bag your order was received in. Stick the return waybill over the old waybill and return the package to the delivery service. Please note that you as a customer are responsible for the goods until they reach us, why it is important you keep the tracking number.

 

PAYMENT REFUND

In case of a return we will refund your payment, with the shipping costs deducted as described above. Any payment costs related to the purchase will not be refunded. We will refund the payment to your card or PayPal account as soon as we have recieved the product back and confirmed that it is unused and in its original condition.

 

QUALITY CLAIMS

If you need to make a claim regarding your MARJ. product purchased at marj.gr due to a flaw in its quality, within 6 months from the purchace date please contact us at info@marj.gr. We will evaluate the defect and try to help you. Claim rights do not apply to defects caused by wear and tear or incorrect usage. If you contact us by email, please explain the reason for your claim and send along high quality images of the defect plus your web order number or a scan or photo of your receipt.

 

TRANSPORT DAMAGES

If a package is damaged at arrival, you should report it immediately at the site. If you have opened the package and detect a damage, please contact us.

 

UNCOLLECTED DELIVERIES

A package will be kept at the delivery hub for 15 days. If you don’t collect it and it is returned to us, we will charge you for the costs incurred, 6€ within Greece, 30 EUR in Europe.

 

PERSONAL DATA

All the information you give us or that we get when you visit our site will be handled responsibly and safely. The information will be used to enable us to fulfill our business responsibilities to you and for marketing purposes. We will not provide your personal data to a 3rd party for marketing purposes unless you agree to it. If the personal data is incorrect or irrelevant, you have the right to request that it is corrected or deleted.